Privacy Policy

Effective Date: June 27, 2016

Accuray® Incorporated, together with our affiliates, ("Accuray"), is dedicated to respecting and safeguarding your privacy while you browse our websites. In this Privacy Policy ("Policy"), we describe how Accuray protects and processes the information collected on our websites. This Policy governs the use of all Accuray websites.

Please read this Policy and our Terms of Use before using our websites or submitting information to us. Except as written in any other disclaimers, policies, terms of use, or other notices on websites, this Policy and the Terms of Use are the complete agreement between you and Accuray with respect to your use of our websites. By visiting our websites and by providing us with your information, you consent to our privacy practices, as outlined below.

Your Non-Personal Information

When you visit our websites, there may be certain bits of non-personal information that are automatically collected via browser cookies placed on your computer's hard drive, such as the type of web browser you use, the name of the domain from which you access the Internet, and the date and time you access our websites. The non-personal information we collect through browser cookies will not be used to identify you.

Instead, we will use the non-personal information collected to better understand how you use our websites. For example, the browser cookies may help us identify site features in which you may have the greatest interest. We can use the non-personal information collected to provide better service, customize our websites based on customer preferences, compile statistics and analyze trends, and otherwise administer and improve our websites for your use.

If you wish to stop accepting new browser cookies, to be notified when you receive a new browser cookie, or to disable existing browser cookies, you may refer to the settings feature on your web browser. If you disable browser cookies in your web browser settings, you will still be able to use our websites.

The California Online Privacy Protection Act requires Accuray to let you know how we respond to web browser "Do Not Track (DNT)" signals. Accuray currently does not recognize DNT signals.

Your Personal Information

There are certain places on our websites where you may choose to provide us with personal information about yourself. For example, you may want to submit your name, address, e-mail address, and/or other identifying information to us via our websites in order to receive information about various topics, register for Accuray's events, contact Accuray's customer service, or respond to Accuray's surveys. We will use the personal information you share with us to provide services to you, communicate with you, and/or further personalize your experience on our websites.

To protect your privacy, we ask that you not provide us with any protected health information (as defined in 45 CFR §160.103 or applicable international regulations) on or through our websites.

Questions to Accuray

If you would like to ask questions about our medical devices, our websites, or other patients' experiences, you may do so via our websites. Please use caution when deciding what information you wish to share, and please do not include any protected health information, such as your medical history, in your question. Please note that Accuray is unable to answer any questions regarding specific diagnosis and treatment. If you have questions about your personal diagnosis and treatment, you should ask your doctor.

Personal Information Use

By submitting personal information to Accuray via its websites, you grant Accuray, including our successors and assigns, a free, irrevocable license to use such information worldwide for any business purposes and in a manner consistent with the applicable state and federal laws. We may also use your information to protect or exercise our rights, to respond to a legal dispute, or in other instances where applicable law requires disclosure of such information.

Accuray may provide aggregate statistics about our customers, sales, online traffic patterns and related information to reputable third parties, but will use reasonable efforts to ensure that these statistics do not include any personal information that may be used to identify you. We will only keep track of server log files for the general purpose of tracking of website usage patterns, maintenance, and statistical analysis.

If you wish to change or delete any personal information that you provided to us, pleaseemail webhelp@accuray.com.

Security

Accuray respects your privacy and is committed to protecting any personal information you may share on our websites. Your personal information will only be accessible by a restricted number of Accuray representatives who need to know the information in order to perform functions for Accuray. We may share your personal information with our affiliates, business partners, service providers, or actual or potential acquirers, for purposes of carrying out our business activities.

Accuray will generally not share your personal information with third parties, unless it is necessary for our reasonable business purposes. Accuray reserves the right to disclose your personal information when required to do so by the law, including in response to authorized requests for information from government authorities.

While Accuray continues to strive to protect your personal information, no organization can 100% guarantee the absolute security of electronic information, especially information that is transmitted over the Internet. Please use care in deciding what information you enter on our websites or send to us by email.

Cross-Border Transfer of Your Information

Accuray does business in many different countries. Please be aware that any information you provide to us or that we obtain as a result of your use of the Accuray websites may be processed and transferred to countries other than the country in which you are a resident, including to the United States. The information may be maintained or accessed in servers or files located in the United States under United States privacy laws. If you do not consent to having your information processed or stored in the United States or in another country that is not your own, please do not submit it. The privacy and data protection laws in other countries, including the United States, may not be equivalent to the laws in your country of residence. By using and participating in any Accuray websites and/or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in the United States or another country that is not your country of residence.

Use of Site by Minor

Accuray websites are not directed to individuals under the age of 13. We do not knowingly collect or use any personal information from individuals under the age of 13. We request individuals under the age of 13 not provide personal information through our websites. If your child under the age of 13 has provided us with personal information, please contact us using one of the methods specified below, and we will work with you to address this issue.

Linking

As a service to you, Accuray provides links to other organizations' websites through our own websites. These external websites contain information posted by organizations independent of Accuray. In providing these links, Accuray does not endorse the content, products, services or viewpoints expressed in these external websites. Accuray is not responsible for the content of any linked website, any link contained in a linked website, or any changes or updates to the linked websites. The presence of these links to external websites should not be construed as an endorsement by Accuray of the content or views of the linked material.

It is important to note that Accuracy's Policy does not apply to any of these linked websites, and these external websites may not follow the same privacy policies as this Policy. These external websites may use cookies, collect data and use the data in ways that Accuray would not. Accuray does not review, control or monitor the privacy practices of these linked websites, and is not responsible for the privacy practices or any information or materials on these websites. Therefore, whenever you visit a linked website, we recommend that you review the website's own privacy policies.

Websites Intended for Customers Only

Certain Accuray websites are not open to the general public. Accuray provides additional privacy information regarding these two websites as follows.

  • AERO: Customers who are registered on Accuray Exchange in Radiation Oncology ("AERO") should read the AERO Terms of Use located on the AERO website. If you are a customer on AERO and would like to submit an idea to Accuray, please see the relevant section below.
  • Accuray Orders: For our customers placing orders at Accuray Orders, Accuray employs a customary, web-based security and encryption protocol to protect the customer information being entered.

Submitting Ideas to Accuray

If you are a customer on AERO and would like to submit an idea (i.e. for a new Accuray product or service or for an improvement to an existing Accuray product or service), please log in to the AERO website and visit the "Submit an Idea" section.

By transmitting any ideas, information, concepts, know-how, techniques or materials to Accuray through AERO (including through the "Submit Your Idea" section of AERO) or through any other means, you agree to transfer to Accuray all of your rights and interests in these proposed ideas, including any potential intellectual property in the ideas, to the extent permitted by law. If such transfer of intellectual property is not permitted under applicable laws, then you agree to grant Accuray, including its successors and assigns, an unrestricted, royalty-free, perpetual, irrevocable license to use, reproduce, commercialize, perform, modify, transmit, and distribute such ideas, information, concepts, know-how, techniques or materials in any medium, and agree that Accuray is free to use them for any purpose worldwide, including disseminating or using the ideas for any commercial or non-commercial purposes in any media at our sole discretion without any (a) compensation to you or anyone else; or (b) acknowledgment of you or anyone else as the source of the submission.

Updates to This Policy

This Policy may change from time to time, so please be sure to check this page periodically regarding your privacy concerns. If updates or changes are made, we will also update the Effective Date at the top of this Policy.

Contact Accuray

If you have any questions or comments about this Policy, please email webhelp@accuray.com.  You also may write to us at:

Accuray Incorporated
Website Information - Marketing
1310 Chesapeake Terrace
Sunnyvale, CA 94089