Accuray Support

Accuray believes a collaborative and personalized approach to customer service and support is a better way to help you achieve success with your CyberKnife® and TomoTherapy® Systems. It’s evident in everything we do, from site planning and installation through system maintenance and lifecycle support.

CyberKnife System Support

For help with your CyberKnife System the Accuray Technical Solution Center (ATSC) can be reached using the CyberKnife Service Request Form or by phone:

  • North America: +1.877.668.8667
  • Europe: 800.41.41.9595
  • Hong Kong: +852.2247.8688
  • Japan: +81.3.6269.9556

TomoTherapy System Support

For help with your TomoTherapy System the Accuray Technical Solution Center (ATSC) can be reached using the TomoTherapy Service Request Form or by phone:

  • North America: +1.866.368.4807
  • Europe: 800.41.41.9595
  • China/CNC (Northern): 10.800.712.1701
  • China (Southern): 10.800.120.1701
  • Hong Kong: 800.967912
  • Japan: 0044.22.132374
  • Singapore: 800.1204.683
  • South Korea: 0079.81.4800.7204
  • All other locations: +1.608.824.2900 or +32.2.400.44.44

Product technical support is also available through our TomoLink connection. TomoLink is built on a VerSign certified software platform that works on secure HTTPS connections from the customer’s treatment system to our Technical Solution Center. With TomoLink we are able to perform remote diagnostics of the TomoTherapy system for faster issue resolutions.

If an onsite visit is necessary, we have experienced Field Service Engineers available throughout the U.S., Europe, and Asia.  They will arrive informed with all details shared in your communication with the Accuray Technical Solution Center (ATSC).