Services & Support

Accuray provides a portfolio of professional consulting services for our CyberKnife® customers as part of the Diamond Plus Service Program. These services address the need to maximize utilization of your CyberKnife System and include services that address clinical, physics and business needs. The services include Treatment Planning, Remote Access Services, CyberKnife Marketing Services, Reimbursement Services and Professional Development.

CyberKnife Treatment Planning Service

Provides users access to experienced medical physicists trained on the CyberKnife System with dedicated resources, to provide top-notch customer service. Many sites experience staffing challenges due to a variety of reasons, be it seasonal fluctuations in patient volume or the absence of specialist personnel. These realities add to the risk profile for many clinics, hospitals and cancer centers. As administrators and leaders formulate future growth plans, they often need to consider staffing models that meet increases in patient volumes without incurring fixed overhead expenses.

Accuray’s Treatment Planning Service is designed to meet these challenges in a cost effective way. Accuray has the infrastructure to enable CyberKnife trained experts to provide treatment planning services via secure web-based tools and high-speed data networks. This unique capability in remote treatment planning allows Accuray to offer tailor-made solutions to help users manage their treatment planning burdens.

MultiPlan® Remote Access Services

Offers remote tools that allow users to remotely run the MultiPlan Treatment Planning System from any location. Remote tools provide enhanced communication capabilities and are giving CyberKnife centers the ability to collaborate and outreach to remote facilities and physicians. Ultimately these operational improvements are helping to maximize utilization and the bottom-line for our customers.

CyberKnife Marketing Services

Provides a compelling set of marketing media tools, marketing expertise and solutions to assist CyberKnife centers with their business development needs. Medical marketing campaigns in the Internet age must deliver their message across the various media channels that informed medical consumers and physicians access. This means CyberKnife centers require a wide array of professional media content for traditional media outlets such as TV, radio and print; it also means professional content must readily be available for Internet media channels. Accuray’s CyberKnife Marketing Service includes a comprehensive media marketing toolkit with professional content for your personal marketing development use. Our marketing consultants will help fully leverage your media toolkit, share best practices and provide you with CyberKnife specific marketing expertise to help launch your CyberKnife program.

Reimbursement Services

Provides a comprehensive set of regionalized payment services and solutions to assist CyberKnife centers with their reimbursement needs. Includes a personalized assessment and on-going consultation over the service term to help optimize your CyberKnife center for radiosurgery. Support and services also include onsite evaluation from Accuray reimbursement and coding professionals, regular updates via conference calls, webcasts and periodic remote educational sessions on current coding trends. Reimbursement Service customers will have access to a CyberKnife Coding Hotline for questions and assistance in addressing barriers to patient access. With access to the multidisciplinary radiosurgery and external beam coding team, the help you need is just a phone call away.

Professional Development

Accuray is committed to providing its customers with the education required to provide the highest quality CyberKnife treatments. By providing a comprehensive blended learning solution, Accuray offers a wide variety of educational models to accomplish this mission. These services include New Hire, On-Site Professional development and New Referring Physician programs.

Question regarding Accuray’s Services and Support? Email Services@Accuray.com.