A Message for Accuray Customers about COVID-19

Dear Valued Accuray Customer:

COVID-19, commonly known as the coronavirus, is impacting the daily lives of people worldwide — individuals and families, loved ones, friends and colleagues. It is changing the way we attend school, participate in recreational activities, obtain goods and services, travel, and go to work.

Amidst this time of uncertainty, I want to share what you can feel certain about — Accuray’s commitment to our customers and to ensuring a level of service continuity that will enable your patients to obtain the radiation treatments they need.  We are committed to making comprehensive, ongoing support available to you wherever applicable guidelines allow so that your Accuray radiotherapy systems are available for use when you need them to be.

At this time, we are planning to ensure available support for all critical service activity and to preserve normal service and support operations wherever possible.  To further mitigate the spread of the Coronavirus and to help ensure the continued safety of our customers and all Accuray employees, we have instituted several guidelines for all of our customer-facing employees.  These guidelines will remain in effect in accordance with local government guidelines.  We will work with your teams to reschedule non-critical support activities such as planned maintenance and non-essential training and to employ remote solutions wherever possible.  Should an onsite visit to your institution by Accuray service, clinical or commercial employees be required, Accuray will work to adhere to your institution’s visitation protocol and comply with your COVID-19 safety guidelines.

We will continue to closely monitor the situation and evolve our policies and best practices based on professional guidance.  We will keep you posted on any updates we make via e-mail and this website, www.accuray.com, on a regular basis. Additionally, if you should have any urgent questions or concerns, or need technical assistance, please contact your local service or sales representative.




Joshua H. Levine

President and Chief Executive Officer of Accuray

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