There when you need us, protecting system uptime.
The industry’s leading support program.
Uptime Guarantees of up to 99% are made possible by the highest-rated service and support teams in the industry*
*MD Buyline, 4Q 2017 Customer Satisfaction survey
Immediate Service Request Response
Submit a service request by phone, web or mobile. An Accuray representative will respond to your service request in 15 minutes or less.
Extensive On-Site Support Hours
Accuray’s highly experienced system engineers are standing by and ready to visit your practice from 8:00am to 9:00pm, Monday through Saturday.
24/7 Phone Support
The Accuray Contact Center provides 24/7 expertise for technical, physics and clinical issues.
Proactive System Monitoring
Accuray system engineers constantly monitor your system performance to anticipate issues before they lead to downtime. Should an issue occur, advanced remote access technology allows service engineers to evaluate your system before they arrive on-site, expediting parts to minimize downtime.
Convenient Preventative Maintenance
After-hours preventative maintenance keeps your system running smoothly-without slowing down your practice.
All-Inclusive Service Agreement
From spare parts to software upgrades, all service costs are included in your Accuray service agreement.