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Radiotherapy Service Requests

Accuray believes a collaborative and personalized approach to radiotherapy customer service and support is a better way to help our customers achieve success with their Accuray radiation therapy machine. It is evident in everything we do, from site planning and installation through system maintenance and lifecycle support.

North America

+1 877 668 8667


+1 866 368 4807


+1 866 368 4807


Outside North America

Europe International Toll-free number:+800 4141 9595
Europe International Number:+41 (0) 21 545 9595
UK Local Toll-free phone number:0808 234 09 23
France Local Toll-free phone number:0800 915 511
Belgium Local Toll-free phone number:0800 700 27
Italy Local Toll-free phone number:800 79 53 56
Spain Local Toll-free phone number:900 978 052
Germany Local Toll-free phone number:0800 180 0620
India Local Toll-free phone number:000800 320 95 01
China/CNC (Northern):10 800 712 1701
China (Southern):10 800 120 1701
Hong Kong:+852 2247 8688
Japan:日本国内のお客様は、03 6265 1526(国内専用)にお電話ください。
Singapore:800 1204 683
South Korea:0079 81 4800 7204
All other locations:+1 608 824 2900 or +41 21 545 95 95

Product technical support is also available through our TomoLink connection. TomoLink is built on a VeriSign certified software platform that works on secure HTTPS connections from the customer’s treatment system to our Technical Solution Center. With TomoLink we are able to perform remote diagnostics of the TomoTherapy System for faster issue resolutions.

If an onsite visit is necessary, we have experienced Field Service Engineers available throughout the U.S., Europe, and Asia. They will arrive informed with all details shared in your communication with the Accuray Technical Solution Center (ATSC).

    To protect your safety, please do not provide your personal or sensitive information, such as your medical history, on our websites. By entering any information on our websites, you understand and agree that such information will be transferred to Accuray Incorporated in the United States.

    We welcome your questions, comments and feedback.  Please use caution when deciding what information you wish to share, and please do not include any sensitive or protected health information, such as your medical history. By entering information on our websites, you understand and agree that your personal information may be processed, transferred, and/or stored in countries other than the country in which you reside, including the United States, which may have different data protection laws than the country in which you reside or work. Please do not submit any information you do not wish to have processed, transferred, and/or stored in the United States or any other country that is not the one in which you reside or work. The information you send through our websites will be governed by Accuray’s Privacy Policy


    Industry-leading service to support your ongoing success, from speedy install and optimization, to proactive monitoring and unrivalled on-site service, to smart upgrade paths to keep your system at the leading edge.

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    Why Accuray

    Accuray is expanding radiation therapy: our products can deliver it accurately, precisely and effectively, from oncology to neuro-radiosurgery and beyond.