Accuray is dedicated to our customers’ success and committed to protecting system uptime so they can continue delivering powerful, precise treatments to their patients.
Our Accuray Alliance service program provides comprehensive support and expertise. From streamlined deployment of Accuray Systems, to proactive monitoring and unmatched on-site service, to ongoing upgrades and optimization, Accuray Alliance ensures your practice gets the most from your investment.
Our customers have access to the best clinical, technical and economic practices. Our AERO™ Community provides peer-to-peer access to fellow Accuray technology users for engaging discussions and access to scientific conferences, user group meetings and relevant publications.
#1 in Customer Satisfaction
“Customers continually praise the high level of reliability afforded by Accuray systems.”
#1 in Overall System Performance
#1 in Overall System Performance Ease of Use
PROACTIVE UPTIME MONITORING
Up to 99% Uptime Guarantee — so you can focus on your patients.
Accuray service experts proactively monitor, maintain and manage system uptime and performance, providing an uptime guarantee of up to 99%*
*Uptime guarantees based on service coverage levels. Not available in all regions.
UNMATCHED ON-SITE SUPPORT
Immediate support — so you can get back to business.
Accuray aims to answer service requests within 15 minutes. Expertise is available 24/7 by phone, and the industry’s most extensive on-site service program sends Accuray engineers on-site six days a week.
COMPREHENSIVE SERVICE AGREEMENTS
Everything you need — at a single cost.
Accuray service agreements include end-to-end support, training, unlimited parts, software updates — all at a single cost. It’s everything your practice needs to succeed, with no surprises.
EASY UPGRADE PATH
Keep your system at the leading edge.
Our Diamond-point option enables you to purchase next-generation technologies through your service agreement, thus allowing predictable planning and giving your practice a cost-effective path to keeping your system state-of-the-art.
Broad portfolio of service offerings, tailored to your specifications.
Accuray Alliance provides one of the most comprehensive coverage portfolios in the industry. Choose the coverage hours, uptime and added benefits that is most appropriate for you and your practice.