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Privacy Policy

Last Updated: May 10, 2018

Accuray Incorporated respects your privacy and wants you to be familiar with how we collect, use, and disclose information while you browse our websites. In this Accuray Website Privacy Policy (“Policy”), we describe how Accuray protects and processes the information collected on our websites.

Please read this Policy carefully before using our websites or submitting information to us. Your use of our websites is subject not only to this Privacy, but also to our Terms of Use, disclaimers or other notices on the websites. By using our websites and/or by providing us with information, you understand and acknowledge our privacy practices described in this Policy.

This Policy may change from time to time, so please be sure to check this page periodically. The “Last Updated” at the top of this Policy lists when this Policy was last revised.  Any updates or changes to this Policy will become effective when we make the revised Policy available on or through the websites.  If we make material changes to this Policy, we will notify you here, or by means of a notice on our home page.

Your Personal Information

There are certain places on our websites where you may choose to provide us with personal information about yourself. For example, you may want to submit your name, address, e-mail address, and/or other identifying information to us via our websites in order to receive information about various topics, register for Accuray’s events, contact Accuray’s customer service, or respond to Accuray’s surveys. We will use the personal information you share with us to provide services to you, communicate with you, and/or further personalize your experience on our websites. Personal information is used only for our legitimate business interests, to comply with applicable laws, and/or to protect the operation of our websites and other properties.

To protect your privacy, we ask that you do not provide us with any protected health information (as defined in 45 CFR §160.103 or applicable international regulations) on or through our websites.  We also ask that you do not provide or disclose any sensitive information through the websites or otherwise to us.

Automatic Data Collection; Cookies

When you visit our websites, there may be certain bits of information that are automatically collected via browser cookies placed on your computer’s hard drive, such as the type of web browser you use, the name of the domain from which you access the internet, and the date and time you access our websites. Accuray cookies by themselves will not be used to find out the identity of any user. Instead, we will use the information collected to provide you the best possible site navigation experience. We can use the information collected to provide better service, customize our websites based on customer preferences, and otherwise administer and improve our websites for your use. For more information about data collected and how we use cookies, please see Accuray Cookie Use Notice.

Accuray currently does not recognize or respond to a user’s “Do Not Track (DNT)” signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Do Not Track is a preference you can set in your browser (if supported) to opt-out of online behavior tracking. For more information, see All About Do Not Track.

E-Mail Address

If you receive e-mails about products or services promotion or marketing materials, you can opt-out of receiving the marketing e-mails by clicking on the unsubscribe link located at the bottom of the message or notifying us as specified in the “Contact Accuray” section of this Policy. These opt-out procedures will not be available for e-mails that are necessary to provide notice or confirmation of a transaction or status (such as a purchase, service request or change in the visitor’s user profile).

Personal Information Released to Outside Parties

By providing Accuray with your personal information through the websites, you grant Accuray and its affiliates the right to use this information for reasonable business purposes and in a manner consistent with this Policy and applicable laws.

We use reputable third party vendors for different uses such as hosting sites or external portal, event registration, or credit card processing and supplying items ordered by our customers. When you sign up for these services, we will share information such as your personal information as necessary for a third party vendor to provide that service. Personal information collected via the websites may be stored on the vendor’s system.

Accuray complies with applicable law and legal obligations to respond to governmental, law enforcement and court requests for personal information about our visitors. In certain situations, Accuray may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Accuray may access and use your personally identifiable information and other information to protect our rights, in the event of a dispute or in response to legal process, law enforcement or abuse of our website.

If Accuray is involved in a merger, acquisition, or sale of its assets, you will be notified via a prominent notice on our websites of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

We may also disclose your personal information to other third party with your prior consent.

Accessing and Correcting Your Information

Under the EU data protection laws, data subjects enjoy rights to access, rectification, and erasure of data, a right to object to processing under certain circumstances, a right to data portability upon termination of the account, and a right to withdraw consent. You may send us an email at to request access to, correct or delete any personal information that you have provided to us. Accuray will take reasonable steps to accommodate a request if you wish to withdraw consent you have previously provided to us, or if you object to processing your personal information under certain circumstances. We will accommodate a request to change information unless we believe the change would violate any law or legal requirements or impact adversely business operation.

Under applicable data protection laws, you also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

If you delete your information, user contributions or comments from the websites, copies of such information may remain viewable in cached and archived pages, or might have been copied or stored by other website users.


We have implemented reasonable measures to help protect information you submit to us from loss, or unauthorized access, use, alteration or disclosure. While Accuray continues to strive to protect your personal information, no organization can 100% guarantee the absolute security of electronic information, especially information that is transmitted over the internet. Please use care in deciding what information you enter on our websites or send to us by e-mail.

Cross-Border Transfer of Your Information

Accuray does business in many different countries. Please be aware that any information you provide to us or that we obtain because of your use of the Accuray websites may be processed and transferred to countries other than the country in which you reside, including to the United States which may have different data protection laws than the country in which you reside or work. The information may also be maintained or accessed in servers or files located in the United States under United States privacy laws. Please do not submit any information if you do not wish to have processed or stored in the United States or any other country that is not the one in which you reside or work. By using any Accuray websites and/or by providing us with your information, you acknowledge and agree that you understand your information will be subject to the collection, transfer, processing, and storage of information to and in the United States and/or another country that is not your country of residence.

Use of Site by Minor

Accuray websites are not directed to individuals under the age of 13. We do not knowingly collect or use any personal information from individuals under the age of 13. We request individuals under the age of 13 not provide personal information through our websites.


As a service to you, Accuray provides links to other organizations’ websites through our own websites. These external websites contain information posted by organizations independent of Accuray. The presence of these links to external websites should not be construed as an endorsement by Accuray of the content, products, services or viewpoints expressed in the external websites and any linked material. Accuray is not responsible for the content of any linked website, any link contained in a linked website, or any changes or updates to the linked websites.

It is important to note that this Policy does not apply to any of these linked websites, and these external websites may not follow the same privacy policies as this Policy. These external websites may use cookies, collect data and use the data in ways that Accuray would not. Accuray does not review, control or monitor the privacy practices of these linked websites, and is not responsible for the privacy practices or any information or materials on these websites. Therefore, whenever you visit a linked website, we recommend that you review the website’s own privacy policies.

Data Retention

We retain your personal information as long as it is needed for the purposes for which we obtained it in accordance with the provisions of this Policy. Also, we will retain and use the personal information for a longer period if it is required or allowed by law or otherwise fulfill a legal obligation.


Contact Accuray

If you have any questions or comments about this Policy, you can contact Accuray at the following e-mail address: Additionally, you may contact us by writing via postal mail at the following address:

Accuray Incorporated
Attention: Legal Department
1310 Chesapeake Terrace
Sunnyvale, CA 94089

Accuray will respond to inquiries within a reasonable time frame.

Please note that Accuray is unable to answer any questions regarding specific diagnosis and treatment. If you have questions about your personal diagnosis and treatment, you should ask your doctor.

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